Welcome to Azusa Hotel & Apartments. We are committed to providing a pleasant, seamless, and memorable stay. To help us serve you better, please take a moment to review the guidelines below.
1. Check-in & Check-out
- Check-in: From 2:00 PM
- Check-out: By 12:00 PM
- Early check-in and late check-out are subject to availability.
- Late check-out without approval attracts an additional night charge.
2. Payment Options
- Reservations are confirmed once full payment is received.
- Multiple payment options are available for convenience.
- All rates are VAT inclusive.
3. Children and Extra Beds
- Each apartment accommodates 2 adults and 2 children under 12.
- Extra beds are subject to availability and may attract additional charges.
4. Room Rates & Breakfast
- Rates are charged per room, per night, VAT included.
- Breakfast is only included when selected at the time of booking.
- Rates may vary during peak periods, holidays, or special events.
5. Cancellation & Amendments
- Free cancellation up to 48 hours before arrival (by 2: 00 PM).
- Cancellations within 24 hours of arrival incur a one-night charge.
- Walk-in and same-day OTA bookings are non-refundable.
- OTA bookings are subject to the platform’s stated cancellation policy.
- Refunds may take 5–20 working days, depending on your bank.
6. House Rules & Safety
- All rooms are strictly non-smoking.
- A $500 restoration fee applies if smoking is detected or fire alarms are triggered.
- Personal cooking or heating appliances are not permitted.
- Guests are responsible for any damage caused during their stay.
7. Breakfast
- Breakfast is served daily from 7:00 AM to 10:30 AM.
8. Laundry
- Laundry services (wash, dry & iron) are available at an extra cost.
- Dry cleaning is not available.
- Management is not liable for natural wear or shrinkage.
9. Important & Legal Information
- Pets are not allowed, except certified service animals.
- Reservations may not be transferred or resold without written approval.
- While security is provided, Azusa hotel and Apartments is not liable for personal injuries or accidents on the premises.
10. Contacting the Property
- Guests checking in after 10:00 PM should notify the property in advance so their reservation can be held.